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INTERCULTURAL MANAGEMENT

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WHAT ARE INTERCULTURAL SERVICES?

The increasing globalisation of the economy has led to an appreciation by companies that cultural differences can be a key factor in getting things done internationally. With increased contact of personnel and customers from diverse cultural backgrounds, there is a growing demand for businesses to understand and exploit the diverse values, perceptions, business world views and behaviour of corporations, staff, and its customers. Intercultural communication and management is an interdisciplinary human resources field concerned with facilitating communication, management and effective interaction of personnel and customers across borders.

It is well documented that many companies have made massive losses through the mismanagement of international projects. Such losses are even clearer when one considers that statistically over two thirds of international acquisitions and alliances fail due to cultural differences. While intercultural management is a "soft" issue difficult to quantify financially, given the potential losses that have generally been made in the past, it is immensely important for companies to consider cultural issues properly when dealing in any major international venture, alliance or other project.

Typically institutions should consider the services of intercultural management specialists when:

• Dealing with customers in different parts of the world
• Developing international markets
• Planning a global strategy
• Developing international leadership
• Merging or integrating with other companies across borders
• Developing multicultural teams
• Creating a global vision/mission for international integration
• Implementing transnational management matrices
• Dealing with cross-cultural conflict
• Conducting major international negotiations
• Implementing major cultural change
• Implementing major Technology / Management Transfer projects
• Managing international customer relation
• Facilitating growth of new technology companies in global arena
• Planning international strategy for e-commerce projects
• Dealing with international mobility and expatriation issues
• Situations where classical "management" models don't work

Transcultural Synergy assist businesses who are dealing in the global marketplace solve their international business challenges. We help corporate clients with matters arising from different cultural paradigms, by providing knowledge and raising awareness of the value systems behind them, with a special emphasis on the skills necessary to succeed in business across cultures. We believe that with the globalisation of the economy with increased cross-border alliances and ventures, as well as the advent of e-commerce, there will be an increased demand for international people management.

For an example of a tailor-made cross-border consulting proposal click here (pdf file).
For an example of Japan Workshop curriculum development work, click here (pdf file).

For full details regarding intercultural management consulting, please visit the
Transcultural Synergy's web-site