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Marketing Beyond Borders
International Marketing requires various skills: both sales & marketing skills as well as intercultural and language skills are needed to be able to understand customers in different parts of the world. Our partner, Route 2 Solutions, specialising in sales and marketing solutions, have developed an intercultural sales and marketing service which integrates sales and marketing know-how with intercultural communication skills.
ROUTE 2 BUSINESS BEYOND BORDERS
Your gateway to international business
Route 2 Solutions help enterprises develop their international business with a unique, integrated approach. Taking a holistic view of your international business, we integrate sales and marketing strategy with a company wide approach to accurate communications with foreign markets. Our aim is to ensure that the strategy is appropriate to the local market and to overcome intercultural barriers such as language and local business practices.
Whether you are an experienced exporter or a newcomer, seeking to establish a Joint Venture or open a local office - we can help you win your share of global trade by improved understanding of your international customers and thereby achieve profitable growth.
Total Customer Care
We place a very strong emphasis on CUSTOMER CARE. Without customers there is no business, so it is vitally important to maximise customer satisfaction and to anticipate and satisfy customer needs profitably. This involves more than simply a friendly voice at the other end of the phone. Customer care is an attitude that pervades the whole business. We urge a pan-organisational approach, emphasising a customer culture across all functions, including redesigning business processes for a "customer focus". Business has to be client centred across the board, from top to bottom.
call this TOTAL CUSTOMER CARE. It
is especially difficult to achieve in an international context, but
with global competition all the more important to succeed. Instilling
a genuine customer care spirit within an organisation can become part
of a team coaching process.
Route 2 help you grow your Business Beyond Borders
detailed information can be viewed on the
WE HELP YOU MARKET AND DEVELOP YOUR BUSINESS IN OUR GLOBAL ECONOMY