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BUSINESS COMMUNICATION

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INTERNATIONAL COMMUNICATION

We will help you look at every aspect of international communication:

Business Communication Review

• Incoming & outgoing correspondence, fax, memos
• Company Documentation, reports, product and technical
• Literature, advertising material, contracts, regulations, patents & local standards
• Instructions, manuals, procedures & specifications
• Electronic transfers, email and data transfer
• Financial reports, accounts, invoices
• Formal, informal and social meetings with foreign customers & work colleagues
• Telephone calls, involving sales or enquiries, technical support
• Negotiating, video-conferencing, travelling
• Presentations, speeches or language use at seminars, conferences, exhibitions 

INTERNATIONAL  COMMUNICATION  STRATEGY 

q       Integrated approach to dealing with foreign language interactions at all levels
q       Respecting language and culture
q       Dealing with incoming calls appropriately
q       Urgent and non-urgent to pass on to right person
q       Knowledge of right interpreters & translators to call upon
q       Spotting potential pitfalls in advance
q       Understanding market and customers
q       Handling customers and technical support
q       Support & ownership of staff for communications
q       MD & senior management backing
q       Awareness of different language solutions
q       Knowing how and when to bring in language professional
q       Cost effective approach, duplication avoidance

Cultural Awareness 

Differences in Business Practice, though subtle, can have a profound impact on how your audience receives your message, indeed if it will encourage them to listen at all. For example we will address cultural issues that have as much impact on what you say as the choice of language: 

Who speaks first                                          Attitude to God and nature
Decision-making                                           Time
Thought patterns                                         Personal space
Material possessions                                     Family relationships
Risk avoidance                                            Competitiveness
Short and long term planning                         Social behaviour
Inner self and outer self                                Meetings
Social cohesion                                           Values
Greetings                                                   Gift-giving
Entertainment                                             Self of achievement
Principles of organisation                               Negotiation styles
Communication styles                                   Management styles, Leadership styles
Misunderstandings                                       “hidden agendas” and resentment

We also offer:

q       Marketing consultancy

q       Language translations, training, interpreters

q       Government funds/services (e.g. missions, exhibitions, funds)

q       Cultural review, training, executive coaching

q       Compatibility of Vision & Values

q       Partnering (distributors, JV partners, Mergers & Acquisitions…)

q      Strategy/Business Analysis

q       Productivity enhancement (Kaizen, TQC)

q       Network of specialist independent consultants 

WE HELP YOU COMMUNICATE IN YOUR INTERNATIONAL BUSINESS

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