Intercultural Consulting Projects
o Successful project management, (2-year
project) specialised consulting and training of 200 Japanese technical & plant
experts for a major Technology Transfer project (Japanese manufacturing know-how
and management principles) to a new automobile plant in Canada - see GM-Suzuki
Case Study
o
After
participation in major Strategy Review developed framework and assisted conversion
of management systems to global matrix structure and instigated major management
reorganisation and global process accordingly
o
Led
international cross-departmental project team tasked to diagnose delivery
challenges and assess remedial measures to prevent error recurrence. Had to
encourage a shift from fire-fighting mentality to pro-active preventative
system. The team identified numerous issues, which lead to a re-organisation
of workflow and modifications in use of IT (ERP, push to pull, …).
o
Long-term support in numerous projects at multinational
steel and construction equipment manufacturer Head Office and most of its
plants throughout Japan: Intercultural consulting and programme development
individually designed to particular plant and office circumstances
o
Co-ordinated
documentation of production operation manuals for transplant. Hands-on use
of Japanese lean process & cost reduction tools: TQC, Kaizen, JIT, Kanban,
Levelling, Muda…
o Developed strategy and implemented major Technology
and Management Transfer of whole company operation, from marketing, sales,
financial management, design, production and technology from U.K. operation
to joint venture in Japan
o
Elicited and developed transnational Vision and Values module for major multi-national
acquisition through interviews, customer research and focus groups
o Designed cross-cultural innovation platform for major
French UK aerospace joint venture
o Subcontracted for cross-cultural expertise in major
post-merger rescue operation with major consultancy with focus on HR systems
alignment for French-Norwegian acquisition with global operations in oil shipping
industry.
o Consulting and development of training manuals for
overseas technology transfer
o Curriculum design for specialised technical and negotiation
courses
o Intercultural process counselling with new president-designate
as part of company’s drive towards internationalisation, later implemented
as president
o Development and delivery of a number of intensive
intercultural workshops for international executives from a variety of departments
o Consulted
corporations in establishing creative solutions to their international or
cross-border business challenges, especially human issues (staff and customers)
o Ongoing consulting to licensing group for negotiations
of international license agreements with global pharmaceutical companies.
This included action research tasks (based on videos taken of actual
negotiations)
o Ongoing workshops in comparative law for LLM preparation
for Legal Dept
o Designed workshops focusing on intercultural communications
leading to understanding of ‘Common Law’ (involving problem-solving industrial
action role-plays and case studies) for managers transferring to U.K. operations
for big Japanese car manufacturer. Briefed and trained company in-house trainers
to deliver the workshops.
o Designed and delivered intercultural workshop for
establishment and development of strong supplier partnership relations for
the new Yorkshire plant to extended purchasing team transferring to UK
o Miscellaneous intercultural consulting projects to
Personnel Department.
o Developed & delivered preparatory intercultural
programme which adapted & integrated company’s own “Customs and Customers
- The Cultural Synergy Challenge” programme (an international job rotation
scheme to develop into a synergetic transnational company) for Japanese researchers
and design engineers transferring to various locations in Europe as part of
this international exchange
o Consulting on selection process for Japanese bank
high-flyers to be sent on 2-year MBA courses in U.S.A./Europe, incl. counselling
on choice of school
o Coaching in “Western logic” to enable above participants
to score well on GMAT tests, especially verbal reasoning
o Action Research improvement programme on US interviewing techniques
o Enabled enhancement of client relations management
(B2B) and brand perception in Japan & Asia through numerous key account visits,
with a focus on listening to client needs and issues
o Ongoing consulting to International Department striving
to clarify Japan’s insurance position world-wide
o Co-developed with Japanese etiquette specialist workshop
in Western manners and customs for business social events delivered as part
of Management Association's international business awareness seminars
o Consultancy work (long-term planning) for international
personnel in Tokyo on international succession planning, multi-cultural management
development and cross-functional, global job rotations
o On-site consulting and training development to facilitate
integration of five insurance group companies’ diverse corporate cultures
(team-building, conflict resolution), and to allow integration with US &
other Asian operations
| · Suzuki Motors | ·
Kobe Steel |
| ·
Yamanouchi Pharmaceuticals |
·
Pioneer Electronics |
| ·
Sanwa Bank |
·
Harley Street Cosmetics |
| ·
Toyota Motors |
·
A.I.G. |
| · Siemens-Asahi | ·
Hilton Hotels |
| ·
Ebara |
·
Nabco |
| ·
Tokio Marine |
· Management Association of Japan |
| ·
Novartis (Ciba-Geigy) |
·
Canadian Auto-Motive Industries |
| · Union Bank of Switzerland | · Management & Communications Consultants |
| ·
Management Association of Japan |
·
Honda |
| ·
Marine & Fire Insurance Association
of Japan |
· Piaget Knight Consulting |
| ·
McKechnie |
·
Matras |
| · Funai Electronics | · Mitsubishi |
| ·
Hitachi |
·
Fast Foods |
| · NYK Lines | · Stolt Offshore |
| ·
Dzus Fastener Europe |
·
Trigear Aerospace |
| ·
NEC |
· Fuji-Xerox |
| · JetPic | · Japan Drive It |
| ·
APTF (Australian Photobiology Testing
Facility) |
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